Your Rights Regarding Your Personal Data and Clarification Text

With this Clarification Text on the Processing of Personal Data, in accordance with Article 10 of the Law on the Protection of Personal Data No. 6698 (“KVKK”); (“Company”), residing at , provides information regarding the types of personal data collected through this website, mobile web, mobile application sites, and other means.

Please read this clarification text carefully and contact us if you have any objections or comments.


1. Data Controller and Representative

1.1. Your personal data may be processed, recorded, stored, classified, updated by the Company in the capacity of data controller in accordance with the law and honesty rules, for the purposes described below and limited to these, and may be disclosed or transferred to third parties in cases permitted by the legislation or limited to the purpose for which they are processed.


2. Purpose of Processing Your Personal Data

Your personal data, even without your explicit consent, in accordance with the basic principles stipulated in the KVKK;

Fulfillment of obligations and legal notifications arising from the legislation, execution of legal follow up processes,

Collection of information for purchasing and preparation and delivery of the sold product,

Risk analysis and management for the commercial activity in question on the Platform,

Management of process audit and suspicious transaction investigation processes,

Measurement of service quality and customer satisfaction, evaluation of assistance services, complaint management, segmentation of customers in line with relevant data, conducting survey studies, not for marketing purposes,

Recording incoming calls, using the records to increase service quality,

Procurement of all kinds of support services from companies from which external services are sourced for the provision of the service,

Preparation of answers to requests from real and legal third parties,

In case of your Explicit Consent;

Personal Data you have shared may be used for sales marketing communication and general information purposes, by combining it with information we collect from other companies as specified in our cookie policy, to improve and personalize our service content and promotions or to offer new services and to send all kinds of communication messages.

If the data subject does not want to receive these promotions for marketing purposes or does not want to take part in the said advertising personalization and retargeting applications, they can always convey their requests by reaching out via the contact information on the website.


3. Transfer of Your Personal Data

Your Personal Data will be shared only when needed and to the extent necessary with third parties residing in domestic or foreign countries, who are in a contractual relationship, share our sensitivity regarding data security, and comply with the provisions of the relevant legislation, in order to better provide the services to be provided only to the relevant person, to store and protect them more securely, to ensure healthy delivery of your potential shipments, and to ensure timely delivery of our notifications via telephone, SMS, and or e-mail.


4. Data Transfer Abroad

Your personal data processed by the Company in accordance with the law may be transferred to persons or organizations resident in foreign countries that are determined and announced by the Personal Data Protection Board (“Board”) to have adequate protection, or to countries other than those determined and announced by the Board, provided that the data controllers in the country where the personal data is transferred undertake adequate protection in writing and the Board's permission can be obtained, with your explicit consent or in the presence of the situations stipulated in the provisions of Article 5/2 and Article 6/3 of the KVKK without seeking your explicit consent.


5. Method and Legal Reason for Collecting Your Personal Data

Your personal data is collected by the Company for the purpose of carrying out our activities through forms, e-mail, telephone, SMS, our website, our mobile application, cargo, correspondence, field studies, social media, third parties, mail, web interface, camera recording, assistance companies, and other channels based on the legal reasons mentioned above. In this framework, your personal data may be processed and transferred with explicit consent in light of the principles stipulated in Article 4/2 of the KVKK or without explicit consent in the presence of the situations stipulated in the provisions of Article 5/2 and Article 6/3 of the KVKK.


6. Your Rights Pursuant to Article 11 of the KVKK

In order for the applications to be made by you within the scope of Article 11 of the KVKK to be evaluated and resolved promptly, effectively, and comprehensively by the Company, you can send them to our address reported on our “Contact” page on our website by registered mail with a wet signature. Depending on its nature, the Company will conclude your request free of charge as soon as possible and in any case within thirty (30) days at the latest. However, if the transactions to be carried out for the examination and finalization of your application require an additional cost, the fees in the tariff determined by the Board will be invoiced to you.

Your rights under the aforementioned article are as follows:

Learning whether your personal data is processed by the Company,
Requesting information if your personal data has been processed,
Learning the purpose of processing your personal data and whether they are used in accordance with their purpose,
Knowing the third parties to whom personal data is transferred domestically or abroad,
Requesting correction of personal data if it is incomplete or incorrectly processed,
Requesting the deletion or destruction of personal data within the framework of the conditions stipulated in Article 7 of the KVKK,
Requesting notification of the transactions made pursuant to subparagraphs (d) and (e) of Article 11 of the KVKK to third parties to whom personal data is transferred,
Objecting to the occurrence of a result against you by analyzing your personal data exclusively through automated systems,
Requesting compensation for the damage in case you suffer damage due to unlawful processing of your personal data.


7. Personal Data Retention Period

Our Company retains the Personal Data it processes in accordance with the KVKK only for the period stipulated in the relevant legislation or, if no period is stipulated in the legislation, for the period required by the purpose of personal data processing. The retained data is deleted, destroyed, or anonymized after the reasons requiring the processing of the data cease to exist. For example, in cases where the data subject's consent regarding the use of Personal Data for marketing or promotion purposes is withdrawn in accordance with the Law No. 6563 on the Regulation of Electronic Commerce and the related regulation, the records of Personal Data are stored for 1 year from this date. The content of the commercial electronic message and any other records regarding the shipment are stored for 5 years to be submitted to the relevant ministry when necessary. Pursuant to Law No. 5651 on the Regulation of Publications Made on the Internet and Combating Crimes Committed Through These Publications, the traffic data we process is stored for 2 years and anonymized after the period ends. In any case, if Personal Data has been processed for more than one reason, the relevant data is deleted, destroyed, or anonymized when all reasons requiring the processing of the said data disappear.


8. Request to Update Your Information

Your personal data processed by the Company must be accurate and up to date. Therefore, if any change occurs in your personal data information, you can report this matter to the address specified on our “Contact” page on our website via an e-mail you will send from your contact e-mail address that you used during Membership.